FAQs
If you have any questions that aren't answered below - feel free to email us at hello@rickhartoutlet.com.au
PAYMENT FAQS
What are my payment options through the Online Store?
Purchases through the online store can be made in a variety of ways, including secure credit card (MasterCard, Visa, American Express and Diners). There are no fees for purchases with AMEX or Diners. You can also pay with Shop Pay, Google Pay and Apple Pay. We also offer Afterpay as a payment option.
Is it safe to purchase online through rickhartoutlet.com.au?
Shopping through rickhartoutlet.com.au is safe and convenient. Our site utilises the latest security certificates (including extended validation) to ensure your information and data is kept secure. Our full Privacy Policy can be seen here.
PRODUCT DELIVERY FAQS
Can I track my order online?
Items shipped via courier will be trackable in your My Account section. Your tracking number and details (where available) will be supplied to you on your shipping confirmation email after your order has been placed. Orders that are sent out via the Rick Hart Outlet internal delivery service will not have tracking ability, but you will be updated every step of the journey.
Can I Pick Up My Order In-store?
Yes – You can collect your order from our showroom in Osborne Park. Please select the Pickup option during checkout.
What if I am not at home when you try and deliver my order?
You will be notified via an Attempted Delivery Slip if a delivery is attempted and we were not able to complete the delivery. This Attempted Delivery Slip will be left in your mailbox.
Deliveries are not able to be made to PO Boxes.
Please note: If a delivery re-attempt has to be made, there may be additional charges associated with the delivery. Items not claimed will be returned to our Warehouse
How much is delivery?
We deliver to Perth Metropolitan area and selected South West and regional locations. See our Delivery & Services Page for more information.
We can arrange delivery to areas outside of our standard zones, please contact us for further information and a quote on delivery to you.
WARRANTY FAQS
Do your products come with a Manufacturer's Warranty?
All products that are sold through Rick Hart Outlet include their Standard Manufacturer Warranty.
For any Warranty queries relating to RHO purchases, you can email us at hello@rickhartoutlet.com.au or call us on (08) 9244 8858
You can also contact us if you require a copy of your receipt for Online purchases.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (“ACL”). You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The ACL protects consumers by automatically giving them basic, guaranteed rights for goods they purchase (“Consumer Guarantees”) at no charge. For example, the ACL requires that, taking account of the nature of goods, the price, any representations made by the supplier or manufacturer and other relevant circumstances, the goods must be free of defects, do what they are meant to do, be safe, durable and acceptable in appearance and finish, be fit for any particular purpose that the consumer makes known and comply with any description given or any demonstration model used.
In the event of a breach of a Consumer Guarantee where there is a major failure of the goods, consumers are entitled to reject the goods and choose a replacement or refund and claim compensation for any reasonably foreseeable loss or damage suffered by consumers as a result of the failure. Where the failure does not amount to a major failure, consumers are entitled to have the supplier repair or replace the goods (at the supplier’s choice).
Whether a specific failure breaches a Consumer Guarantee and a consumer is entitled to a remedy under the ACL will depend on the circumstances.
Consumer Guarantees have no set time limit but generally last for an amount of time that is reasonable to expect in the circumstances, given factors including the cost and quality of the goods, the use made of the goods or any representation made by the supplier or manufacturer. Consumer Guarantees may continue even at the expiry of the Manufacturer’s warranty for the goods. The exact amount of time that Consumer Guarantees last in the case of a specific purchase varies depending on the circumstances.
Consumers with a claim for breach of a Consumer Guarantee should contact the supplier of the goods at first instance. If You are unable to reach resolution with the supplier as to the remedy, You should seek independent advice and/or contact the ACCC or Your state/territory fair trading body.
REFUND FAQS
What is the Refund Policy for the Hart & Co. Store?
Rick Hart Outlet understands that that sometimes when you make a purchase, you get it home and it's not quite right
We are more than happy to provide a refund should the goods you purchased:
- Be faulty or unsafe
- Do not match the sample or description
- Do not do what we said it would
- Do not do what you asked for
We unfortunately can not provide a refund should you simply change your mind.
Please email hello@rickhartoutlet.com.au to discuss returning the products, as we are not able to accept returns in-store.
Please ensure you keep your Tax Invoice as proof of purchase. Our full refund policy can be viewed here
PRICE FLUCTUATIONS
A product I have purchased has gone down in price since purchase:
We're sorry to hear that a recent purchase you made has since gone down in price however we appreciate your understanding that it is within the nature of retail for prices to vary from time to time. As the price paid is correct at the time of the transaction, we cannot retroactively discount a purchased item or provide a partial refund for an item that has reduced in price since purchase.